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Transforming a London-Based Youth Enterprise Organisation into a National Support Network

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The Challenge

Launch It had historically operated primarily as a London-centric organisation, limiting its reach and impact despite growing demand for enterprise support among young people nationally.

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Broaden geographic reach 

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Strengthen national partnerships 

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Create scalable delivery models 

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Increase visibility outside London 

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Position Launch It as a national youth enterprise support provider 

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Re-Brand

The Approach

I led a strategic growth and transformation programme focused on expanding the organisation’s reach, profile, and operational footprint across the UK.

Key areas of work included:

  • Developing a national expansion strategy 

  • Building partnerships with local authorities, youth organisations, and delivery partners 

  • Creating scalable models of enterprise support for young people 

  • Strengthening organisational positioning and external engagement 

  • Identifying new opportunities for regional delivery and collaboration 

  • Developing a robust social franchise model

Outcome:

  • Successfully transitioned Launch It from a predominantly London-focused organisation to one with a growing national presence 

  • Increased engagement and partnership opportunities outside London 

  • Expanded organisational reach and visibility across multiple regions 

  • Strengthened the organisation’s strategic positioning within the youth enterprise and social impact sector 

  • Created foundations for longer-term national growth and delivery 

Key Themes:

  • Organisational transformation 

  • Strategic growth 

  • Partnership development 

  • Youth enterprise 

  • National programme development 

  • Systems leadership 

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Reducing Anti-Social Behaviour Through Targeted Youth Provision

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The Challenge

Stoke-on-Trent was experiencing high levels of anti-social behaviour (ASB) involving young people across several communities.

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Inconsistent 

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Not always accessible when needed most 

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Delivered from facilities requiring significant improvement 

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Lacking targeted outreach in ASB hotspot areas 

Existing youth provision was:

The Approach

I developed and led a city-wide youth service improvement programme focused on increasing accessibility, improving provision quality, and targeting support in areas experiencing the highest levels of ASB.

The programme included

  • Refurbishment and improvement of youth centres across the city 

  • Introduction of a mobile youth provision programme targeting ASB hotspot locations 

  • Extending opening hours to ensure youth centres operated on Friday and Saturday evenings when demand and risk levels were highest 

  • Aligning provision more closely with local community need and patterns of youth activity 

  • ​The approach combined place-based youth work, targeted intervention, and improved community visibility of youth services.

Outcome:

  • Increased access to youth provision across the city 

  • A significant reduction in ASB in thiose communities most affected by it

  • Improved quality and visibility of youth centres 

  • Enhanced engagement with young people in high-need communities 

  • Created targeted outreach provision in areas with elevated ASB levels 

  • Improved availability of positive activities during peak risk periods 

Key Themes:

  • Youth service transformation 

  • Anti-social behaviour reduction 

  • Community engagement 

  • Mobile youth provision 

  • Place-based intervention 

  • Service redesign 

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Increasing Youth Service Participation from 11% to 33% Across the Borough

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The Challenge

Youth service participation rates across Southwark were low, with only 11% of young people accessing youth provision.

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The council required a borough-wide review and transformation programme to improve participation and strengthen the overall quality of youth provision.

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The relevance and accessibility of services 

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Opening times not reflecting young people’s needs

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Inconsistencies in the quality of provision

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Physical youth centre environments 

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Levels of engagement with young people in shaping services

There were concerns regarding:

The Approach

Led the design, delivery, and implementation of a borough-wide consultation and youth service transformation programme, engaging stakeholders and translating community insight into strategic service redesign.

The programme included

  • Undertaking extensive consultation with young people across the borough 

  • Reviewing young people’s needs, priorities, and preferred opening times 

  • Assessing the quality and suitability of physical youth provision 

  • Focusing on improving the quality and consistency of youth work practice 

  • Implementing a change programme designed to increase accessibility, relevance, and engagement 

  • The work placed young people’s voices and lived experiences at the centre of service redesign.

Outcome:

  • Youth service participation increased from 11% to 33% of young people across the borough 

  • The biggest reduction in the Teenage Pregnancy in the country

  • Improved alignment between provision and young people’s needs 

  • Enhanced quality of youth work delivery 

  • Improved accessibility and relevance of youth centres 

  • Strengthened youth engagement and participation in service development

Key Themes:

  • Youth participation 

  • Co-production 

  • Service transformation 

  • Consultation and engagement 

  • Youth work quality improvement 

  • Strategic change management

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